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Help to reduce SIOC Chargebacks for Amazon Vendors
Help to reduce SIOC Chargebacks for Amazon Vendors
Isaiah Fritz
August 22, 2023
Help to reduce SIOC Chargebacks for Amazon Vendors
We have noticed that for the majority of our 1P Vendor customers that Chargebacks for SIOC (Shipping in Own Container / products received that have not been certified by Amazon’s Frustration-Free Certification Program) cause high costs. In many cases this is the second highest Chargeback type of cost incurred (typically behind PO On Time Accuracy)
These Chargebacks are often incurred for ASINs that were previously certified but whose certification has expired, which in many cases GOES UNNOTICED BY THE VENDOR but is easily remedied!
When a vendor’s ASINs are decertified, it often goes unnoticed because the table with the FFP/SIOC ASIN certification portfolio is difficult to find within vendor central. To download it you must:
Open vendor central
Click on “Reports” → “Operational Performance”
Go on “Ship in Own Container”
Click “Performance Tips” to show more information, click “US - Click here to
download your FFP/SIOC ASIN certification portfolio”
Now you get a zip folder with a CSV File for each vendor code
6. In this file there is a column “decert_grace_period_end_date” and after this date, Chargebacks will be charged for this ASIN
For certain products that continue to be shipped SIOC but have been decertified, there is now the option to self-certify them, although many vendors are still not aware of this until now.
You can Self-test and certify non-fragile, rigid product that weigh less than 50lbs and only need the following to do so:
➢ Low chair
➢ Marker
➢ Tape Measure
➢ Box knife
➢ Tape
➢ Camera
➢ Computer
➢ Table or wall to measure drop heights ➢ Solid surface
➢ The Amazon drop Test Form https://assets.aboutamazon.com/1b/c8/c2c856184705b683f7f3f7af1aea/amazon- drop-test-evaluation-external-blank-210625.pdf
➢ The Amazon Vendor-Enrolment-Form https://assets.aboutamazon.com/67/9e/0db84ce14608807901725cb37632/amazo n-vendor-enrollment-template-3.xlsx
After labeling the different areas of the product you want to certify, you just have to drop it from 2 different heights in a prescribed order and document it with the The Amazon drop Test Form mentioned above
For the exact procedure of the test and the drop test form, Amazon offers videos for explanation:
➔ video 1 https://assets.aboutamazon.com/24/08/115087074bbfa0e547746d69d28e/ffp- pie-vid1-210331-june2021.mp4
➔ video 2 https://assets.aboutamazon.com/86/53/ac7bbb534dc9ad65700f1bdef5db/ffp- pie-vid2-210310.mp4
For filling in the Vendor-Enrollment-Template there is also an explanation video https://assets.aboutamazon.com/df/70/ccf6dbea4e9da6103e62241e47c6/3p-avet- walkthrough-210412-1749.mp4
After completing the Amazon Drop Test Evaluation Form, this must be submitted together with the Vendor-Enrollment-Form in Vendor-Central
For this you click Support, followed by “Contact Us“. Now select your business group and under “What can we help you with?“ you click “Amazon Packaging Certification”
You can get more information on https://www.aboutamazon.com/packaging/get- started/enroll
There is also the opportunity for Flexible packaging self-certifications for padded mailers and bags→the complete guidelines can be found here
Some exceptions:
➢ There is an extra form for flexible packages:
A fixed box (Hazard Drop Box) is additionally required (Weight 3 lb and Size 9 x 6 x 3 inches)
➢ Drop test as for rigid packaging, followed by dropping the Hazard Drop Box from a height of 36 inches three times with one edge on the packaging
• For the exact procedure of the test and the drop test form, Amazon also offers videos for explanation for flexible packages:
➔ video 1:
Big shout out to Baros international for this!!!