Amazon's AI Assistant Rufus, Etsy's Depop Platform, Walmart’s Tech Overhaul, Amazon's Viral Winners - This week in Amazon & eCommerce - Jul 31

AI. Not there yet, but learning every day…

1. Amazon's Rufus AI Struggles in E-commerce Maze: Amazon's AI shopping assistant, Rufus, offers broad and contextual modes to answer product-related queries but struggles with making specific product recommendations and providing actionable assistance. [Learn more]

2. Etsy’s Depop Shifts Fees to Buyers: Etsy's Depop platform is shifting its selling fees to buyers, who will now pay up to 5% of the item price plus a fixed amount up to $1, marking a notable change on the 3rd anniversary of its $1.63 billion acquisition. [Learn more]

3. Walmart Revamps Grocery Network with High-Tech Upgrades: Walmart is expanding its grocery network with a major focus on technology and efficiency. The retailer is building five new high-tech perishable distribution centers, expanding four existing ones, and retrofitting an older facility to integrate advanced automation. [Learn more]

4. Amazon Spotlights Viral Hits from Small Businesses: Amazon’s latest Small Business Empowerment Report highlights the success of independent sellers on its platform, showcasing viral products from car sauce containers to glass chillers. [Learn more]

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Isaiah Fritz, Joe White and the OSP Team

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