Which AI Bots are Actually Useful?, Smart Returns System, Walmart Annual Report Shows Ecom Surge - Commerce Surge, Etsy Pricing Reversal - This week in Amazon & eCommerce - Apr 29

Finally…

1. AI in E-commerce: High Adoption, Uneven Results: AI adoption among marketplace sellers is widespread but remains concentrated in limited, content-focused use cases, with most leveraging it for listings and creative assets rather than deeper operational functions like pricing or forecasting. [Learn more]

2. Inside Amazon’s High-Tech Return Processes: Amazon processes returned products through a technology-driven system that evaluates functionality, safety, and resale potential at scale, including at its large Slovakia facility equipped with extensive automation and workforce support. [Learn more]

3. Walmart’s E-Commerce Growth Powers Retail Strategy: Walmart reported strong e-commerce growth in 2026, with online sales rising 24% and playing a key role in overall performance. The company continues to invest in AI, digital innovation, and faster delivery, positioning e-commerce as a core driver of its evolving retail strategy. [Learn more]

4. Etsy Reverses UK Pricing Display After Seller Pushback: Etsy has reversed its recent UK pricing display change after seller feedback, shifting from showing combined item and shipping costs back to listing the item price separately with an added line indicating total cost including shipping. [Learn more]

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Isaiah Fritz, Joe White and the OSP Team

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